This Privacy Policy explains how Gurpreet Kaur, trading as "Ammo Labz" ("Ammo Labz", "we", "us" or "our"), collects, uses and protects your personal data when you visit or buy from ammolabz.com (the "Site"). We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Information we collect
- Information you give us: your name, email address, phone number, billing and shipping address, and anything you include in messages, reviews or support requests.
- Order information: the products you buy, order value, payment method and payment status. Card, UPI and net banking details are entered directly with our payment partners, so we never see or store your full card details.
- Account information: if you create an account, your login details, saved addresses and order history.
- Device and usage information: your IP address, browser, device type, approximate location and the pages you view, collected through cookies and similar technologies.
How we use your information
- To process, pack, ship and deliver your orders, and to handle cancellations, returns and refunds.
- To contact you about your order by email, SMS, phone or WhatsApp, and to respond to your questions.
- To send offers, product launches and newsletters, but only where you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.
- To verify orders, including cash on delivery orders, and to prevent fraud and misuse of the Site.
- To understand how the Site is used and to improve our products, content and shopping experience.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share personal data only with service providers who help us run our business, and only as far as they need it to do their job:
- Shopify, which hosts our online store and processes order data on our behalf.
- Payment gateway partners, to process online payments and refunds securely.
- Courier and logistics partners, who receive your name, address and phone number to deliver your order and arrange returns.
- Communication providers, to send order updates by email, SMS or WhatsApp.
- Analytics and advertising providers, such as Google and Meta (Facebook and Instagram), to measure Site performance and the effectiveness of our ads.
- Government or law-enforcement authorities, where we are required to share data by law.
We do not sell or rent your personal data to anyone.
Cookies
We use cookies to keep your cart working, remember your preferences, keep you signed in and understand how visitors use the Site. Some cookies are set by our analytics and advertising partners. You can block or delete cookies in your browser settings, but parts of the Site, such as the cart and checkout, may not work properly without them.
How long we keep it
We keep personal data only for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymise it. If you close your account, we delete your account data except where the law requires us to keep order and invoice records.
Your rights
Subject to applicable law, you can:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update it;
- ask us to erase it, unless we must keep it by law;
- withdraw your consent to marketing at any time;
- nominate another person to exercise your rights in case of death or incapacity; and
- raise a grievance with us and, if it is not resolved, with the Data Protection Board of India.
To make a request, contact our Grievance Officer using the details below. We may need to verify your identity before acting on a request.
Security
We use reasonable technical and organisational measures to protect your personal data. Our store runs on Shopify with encrypted (HTTPS) connections, and payments are processed through PCI-DSS-compliant payment partners. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
The Site is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.
Contact and Grievance Officer
For privacy questions, requests or complaints, contact our Grievance Officer:
Grievance Officer, Ammo Labz
Email: sales@ammolabz.com
Phone: 1800 274 8802 (Monday to Friday, 10 AM to 6 PM)
Address: Ammo Labz, Plot No. 1541, Sector 82, S.A.S. Nagar (Mohali), Punjab 140308, India
We acknowledge every privacy request or complaint within 48 hours and aim to resolve it as quickly as possible.
Last updated: 30 October 2026