We want you to be happy with every order. Because supplements are consumable products, we can accept returns only in the situations described below. This protects every customer from receiving a product that may have been opened or tampered with.
Eligible returns
You can request a return or replacement within 7 days of delivery if:
- you received the wrong product, flavour or size;
- the product arrived damaged, leaking or with a broken safety seal;
- the product is past its expiry date on arrival; or
- items are missing from your order.
Damaged, leaking, tampered or missing items must be reported within 48 hours of delivery, as set out in our Shipping Policy, so we can raise a claim with our courier partner.
Items we can't accept
- Products that have been opened or used, or whose safety seal has been removed, except where the product was faulty on arrival.
- Returns requested because of a change of mind, or a taste or flavour preference. Supplements are consumable, so we do not accept change-of-mind returns, even on unopened products.
- Products bought from other sellers or marketplaces. Please contact that seller directly.
- Free gifts and promotional items, unless returned with the main product.
- Requests made more than 7 days after delivery.
Authenticity concerns
Every product sold on ammolabz.com, including Ammo Labz, Rule 1 Proteins and NOW Foods, is 100% genuine and is shipped in its original sealed packaging. If you have any doubt about a product you received from us, contact us before opening or using it. Share the batch number and photos of the label and seal, and our team will verify it for you.
How to request a return
- Contact us within 7 days of delivery with your order number.
- Share clear photos or an unedited unboxing video showing the issue, the product label and the batch number.
- Once your request is approved, we'll arrange a reverse pickup where available, or share the return address. Please don't send products back without approval, as unapproved returns can't be processed.
Returned products must be in the condition you received them, with all original packaging, labels and any free items included.
Refunds
Once we receive and inspect the returned product, we'll confirm whether your refund is approved. Approved refunds are processed within 5–7 business days:
- Prepaid orders: refunded to the original payment method. Your bank may take a few additional days to show the amount.
- Cash on delivery orders: refunded by UPI or bank transfer. We'll ask you for the details we need.
Where the same product is in stock, we may offer you a replacement instead of a refund, and you can choose either.
Order cancellations
You can cancel an order before it's dispatched by contacting us with your order number. Prepaid cancellations are refunded in full to the original payment method. Once an order has been dispatched, it can't be cancelled, but it may qualify for a return under this policy.
We may also cancel an order if a product is out of stock, if there is a pricing error, or if we cannot deliver to your address. In that case, any amount you paid is refunded in full.
Return shipping
For all approved returns (wrong, damaged, expired or missing items), we cover the return shipping cost. You won't be charged for the reverse pickup or the replacement shipment.
Contact
Call 1800 274 8802 (Monday to Friday, 10 AM to 6 PM), email sales@ammolabz.com, or use our contact form.
Last updated: 30 October 2026